1. Do you offer worldwide shipping?
Yes! We offer FREE worldwide shipping on all orders.
2. How long does shipping take?
Estimated delivery times:
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UK: 7–12 business days
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Europe: 7–15 business days
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USA & Canada: 7–15 business days
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Australia: 10–18 business days
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Other countries: 10–20 business days
Shipping times may vary due to customs or carrier delays.
3. What payment methods do you accept?
We accept:
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PayPal
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Credit Cards
All payments are securely processed.
4. What is your return policy?
We offer a 90-day return window for all products.
Items must be unused, in original condition, and in original packaging.
5. How do I request a refund?
Once we receive and inspect your return, refunds are processed within 7 business days to your original payment method.
6. How can I track my order?
After your order ships, you will receive a confirmation email with a tracking number.
Tracking updates may take 24–72 hours to appear.
7. Can I change or cancel my order?
If your order has not yet shipped, we can modify or cancel it.
Please contact us immediately at: contact@emmapacocha.shop
8. What if I entered the wrong shipping address?
If the order has not shipped yet, we can update your address.
If the order has already shipped, we cannot make changes.
9. What if I receive a damaged or faulty item?
Contact us within 72 hours of receiving your order.
Please include photos of the damaged item so we can assist you quickly.
10. How do I contact customer support?
You can reach us anytime at:
📩 contact@emmapacocha.shop
📞 +44 479 567 3905